We place great importance on the privacy of our website users and customers. Our goal is to protect your personal information while delivering a high-quality, efficient service.

This Privacy Policy explains what types of information we collect on this site and how we use, manage, and safeguard that data.

1. Introduction

This Privacy Policy explains how Hobby-Craft Supplies (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit www.hobby-craft.uk (“the Website”).
We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant privacy laws.

By using our Website, you agree to the practices described in this policy.

2. Who We Are

Data Controller:
Hobby-Craft Supplies
Address: Pool Cottage, Hengoed, Oswestry, Shropshire SY10 7EU
Email: info@hobby-craft.uk

3. Information We Collect

We may collect the following personal data:

3.1 Information you provide directly

Name
Email address
Phone number
Postal address

Any information you submit through forms or correspondence

3.2 Automatically collected information

When you use our Website, we may automatically collect:

IP address
Browser type and version
Device information
Usage data (pages visited, time spent, clicks)
Cookies and tracking technologies (see Section 8)

3.3 Information from third parties

We may receive data from:

Payment processors
Analytics providers
Advertising networks
Social media platforms (if you interact with our content)

4. How We Use Your Information

We use your personal data for the following purposes:

To operate and maintain the Website
To provide services or products you request
To process payments and orders
To send administrative or marketing communications (only with consent)
To improve website performance and user experience
To comply with legal obligations
To prevent fraud and enhance security

5. Legal Bases for Processing

We process your data under one or more of the following legal bases:

Consent - you have given clear permission
Contract - processing is necessary for a contract with you
Legal obligation - we must comply with the law
Legitimate interests - necessary for our business (does not override your rights)

6. How We Share Your Information

We may share your personal data with:

Service providers (hosting, analytics, payment processors, email services)
Professional advisers (legal, accounting)
Law enforcement or regulators (when required by law)
We do not sell your personal data.

If data is transferred outside the UK, we ensure appropriate safeguards are in place (e.g., adequacy decisions, standard contractual clauses).

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, or to comply with legal, tax, or accounting requirements.

Retention periods depend on the type of data but will not exceed what is reasonable or legally required.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

Enable essential website functionality
Analyse traffic and usage
Personalise content
Provide targeted advertisements (if applicable)

You can manage or disable cookies in your browser settings.
For more details, see our Cookie Policy.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time (where applicable)
Lodge a complaint with the ICO (Information Commissioner’s Office)

ICO website: www.ico.org.uk
ICO helpline: 0303 123 1113

To exercise your rights, contact us at info@hobby-craft.uk.

10. Security of Your Information

We use appropriate technical and organisational measures to secure your personal data, including encryption, access controls, and secure servers.
However, no online transmission is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for their privacy practices, and we encourage you to review their policies.